Refund policy

Last updated: June 2026

At Linivaro, we want you to feel confident about your purchase. If something isn’t right, we’re here to help.

Returns

You have 30 days after receiving your order to notify us about your wish to return the items.

Once you notified us about return, please send the item back within 14 days.

Items must be returned in the condition received. If the value has been diminished through use beyond what's necessary to assess the product, we reserve the right to deduct an amount reflecting that reduction in value.

You can request returns via your User Account, contact us at shop@linivaro.com or use 'Contact us' form (button with an envelope in the bottom right corner of your screen).

Right of Withdrawal

Customers in jurisdictions where consumer withdrawal rights apply may exercise those rights within the applicable legal withdrawal period, subject to any applicable legal exceptions.

Nothing in this policy limits any statutory consumer rights that may apply under local law.

Return Shipping

Unless an item is damaged, defective, or incorrect, customers are responsible for return shipping costs.

Return instructions and the applicable return address will be provided during the return process.

We recommend using a tracked shipping service, as we cannot be responsible for items lost during return transit.

Refunds

Refunds will be processed within 14 days of receiving the returned item. We will notify you once the refund has been issued.

Refund processing times vary depending on your payment provider but are typically completed within 5–10 business days after approval.

Original shipping cost is refundable (only for standard shipping, not for express or premium upgrades).

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival.

If you receive a damaged, defective, or incorrect item, please contact us within 30 days of delivery and provide:

Your order number.
A description of the issue.
Clear photographs showing the problem.

If the claim is approved, we will provide a replacement, refund, or other appropriate resolution at no additional cost to you.

Exchanges

We do not offer direct exchanges.

If you would like a different size, colour, or product, you may return an eligible item and place a new order.

Order Cancellations

Orders may be cancelled before production has started.

Because many of our products are manufactured specifically after an order is placed, cancellation may no longer be possible once production has begun.

If you wish to cancel an order, please contact us as soon as possible.

If a cancellation request is received after production has started, the order may proceed to fulfilment and remain subject to the return provisions of this policy.

Refused Deliveries and Incorrect Addresses

Customers are responsible for providing accurate shipping information at checkout.

If an order is returned because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply for reshipment.

Refund eligibility for undeliverable or refused shipments will be assessed on a case-by-case basis and may be reduced by any shipping, handling, or return costs incurred.